Diamond Communication Solutions FAQs
Q: To what degree is Diamond involved with credit unions?
A: Diamond currently works with more than 450 credit unions for their electronic and print delivery service needs.
Q: Does Diamond work with my core provider?
A: Diamond works with most core providers in the marketplace today.
Q: Does Diamond have an E-statement solution?
A: Diamond has an E-statement Module that integrates with most online/mobile banking providers in the marketplace today. The E-statement Module has more than 290 million images stored on this site.
Q: How long does this take to implement?
A: The typical implementation time is 60-90 days. Diamond has completed implementations in a shorter timeframe, if needed.
Q: What support is provided to the credit union during implementation?
A: Diamond will work with each credit union to develop a Scope of Work for the specific project that clearly defines all the specifications and deliverables of the project in one document. In addition, there will be a Project Manager assigned to the credit union to support all of their needs.
Q: What systems do you need access to?
A: The credit union will need to access DiamondView (client portal) to securely review proofs and reports for their projects. DiamondView can be accessed with any current browser.
Q: What support do you provide to the credit union after implementation?
A: The Project Manager assigned to each credit union will be available to support any issues that involve the project(s) that have been implemented.
Q: Will there be any down time to the members during implementation of any project?
A: There will be no scheduled down time to members.
Q: Will our members have a delay in receiving new statements? If so, how much?
A: Delivery is predicated on the USPS meeting their timeframe of 3-5 business days for First-Class Mail. Diamond does provide Mail Tracking for statements. Mail Tracking allows the credit union to know where their statements are in the USPS and the credit union can track delivery.