The LEVERAGE Product Management and Innovations Team
The LEVERAGE Product Management and Innovations Team specializes in serving credit unions with products that help them grow and succeed. Sounds great, right? But what does that really mean, if we dive deeper? What exactly is product management? In it’s simplest explanation, it’s the process of delivering new products to clients and customers or it could be improving products already out in the market.
For the LEVERAGE Product Management and Innovation Team, it’s a very strategic, thoughtful process, every day. The team has many functions including copious amounts of research, developing strategies, sharing plans, organizing the development process for a new or existing product, and collecting data and feedback of potential or existing products.
All of this takes an organized, dynamic and driven team to get the best products and services to credit unions while understanding what works for a large asset size credit union might not be the right fit for a smaller credit union. And that’s where the LEVERAGE Product Management and Innovation Team can help. They are committed to for every product and service, every day, just for credit unions.
Because of this team, you know every LEVERAGE product and service has been vetted, tested and tested again. This is the team that gives credit unions peace of mind and confidence their members are getting the best.
Getting to Know the LEVERAGE Product Management and Innovations Team
Getting to Know Dave Hughes
Dave Hughes is Director, Product Management for LEVERAGE and the newest member of the team, starting in May 2021.
Dave is a proud graduate of Michigan State University (BSME) and Wayne State University (MBA) has more than ten years of combined experience in account management and business development.
Which office do you work out of? Currently Remote in Michigan (Tallahassee in Sep. '21)
What’s your favorite hobby? Singing
Where is your favorite place you’ve traveled? Italy
Favorite quote? "Success is not final, failure is not fatal; it is the courage to continue that counts." Winston Churchill
Which celebrity to you look like? Dolph Lundgren
Greatest accomplishment? Rescuing my dog, Lucy
Best marketing advice to credit unions for 2021? Be a C.A.T. : Consultative, Attentive and Trustworthy
Getting to Know Mary Japp
Mary Jaap is the Director for the LEVERAGE Product Development Team, joining three years ago.
Mary Jaap is a proud a graduate of the Florida State University with more than ten years of experience in Strategic Partnerships & Financial Services.
Which office do you work out of? Tallahassee, FL
What’s your favorite hobby? Creating, inventing, exploring, and trying what I cannot do yet (so I can learn and contribute more)
Where is your favorite place you’ve traveled? Home
Favorite quote? Currently and because I'm always trying: "Do all the good you can, in all the ways you can, at all the times you can, for as long as you can." John Wesley
Pet-peeve? Unwillingness to learn
Which celebrity to you look like? Mostly Mother Teresa, but I like to think Brooke Burke a little when I have dark hair or maybe just some day with a lot of effort :)
Greatest accomplishment? Serving my family and community every day
Best marketing advice to credit unions for 2021? Keep your personal touch with having digital communication to meet your members where they are and serving them individually how they want to be served. Digital Communication can be person to person: chat, interactive co-browsing, screen share, social media, video, or even audio calls using the web.
Getting to Know Shae Moose
Shae Moose is the Product Development Manager for the LEVERAGE Shared Cooperative Services Team, recently coming on board, five months ago.
Shae Moose is a proud graduate of a MS Degree in Management and Leadership from Western Governors University.
Which office do you work out of? Birmingham, AL
What’s your favorite hobby? Lately, my main hobby is growing my baby and getting my son's nursery together! :) However, I love to travel, go swimming, hiking, reading, writing short stories or poems, and being with my family.
Where is your favorite place you’ve traveled? Probably Honduras, but I cannot wait to go to Japan with my dad.
Favorite quote? I have soooo many favorites! One is definitely Nelson Mandela “It always seems impossible until it’s done.”
Pet-peeve? People thinking they are better than others and looking down on them or being rude for no reason at all. Lift each other up - it makes a difference.
Which celebrity to you look like? I don’t think that I look like any celebrity.. but if I have to pick someone, I would say Diana Danelys De Los Santos. We are both Afro-Latina and she has a beautiful personality.
Greatest accomplishment? Recently getting my master's degree!
Best marketing advice to credit unions for 2021? Investing in technological innovations will empower credit unions like never before. So, stay on top of technology trends – it will help you to stay competitive and appeal to the new Gen Z audience.
With your Credit Union cooperative, Shared Branching, your members can have access to more than 5,500 branches nationwide and overseas! No matter where your members are going - down the street, to another state or across the world, we are here for you!
In times of major disaster, are you prepared to service your members? The network of Shared Branching credit unions can give you and your members peace of mind.
Learn more Watch here.
The LEVERAGE Payment Solutions team love gift cards. We love to give them, we love to receive them.
Gift cards make the perfect gift, for many reasons. They are especially great for those we love who are impossible to shop for, like fathers, grandfathers and recent graduates. What perfect timing - we have graduations and Father's Day right around the corner.
Learn more here.
Why are LEVERAGE Payment Solutions gift cards the best option? Let us count the ways.
1. They never have to be returned because they’re the wrong size, something the receiver would never use or worse, something they actually hate.
2. It’s easy to stay on budget. You won’t break the bank getting something out of your budget.
3. The recipient gets to decide exactly what they want, and get it! They aren’t limited to one store or restaurant.
4. They are easily shipped or put into a gift box.
5. You can know for sure, you’ll never have an awkward moment in the future when it’s “re-gifted” to you (because they hated it).
Please contact your LEVERAGE BDC for a bulk gift card purchase, Karen Frazee email@example.com 850.545.4825.