LEVERAGE is excited to partner with Constant to help credit unions reduce manual and tedious efforts in loan operations by automating back-office tasks and empowering members to self-serve.
Unlocking Efficiency and Growth with Constant
Are manual data entry and tedious workflows weighing down your loan operations and frustrating your members? Constant offers a dynamic solution that empowers both servicing teams and members, ushering in a new era of operational excellence and member satisfaction. Say goodbye to repetitive tasks, high costs, and delayed borrower assistance—Constant is here to transform your loan servicing landscape.
Constant’s Unique Value Proposition
Constant fully automates loan servicing, ensuring your members can effortlessly address their loan management requests within their online banking accounts. Beyond streamlining operations, Constant utilizes the insights gleaned from these interactions to present tailored product offerings to each member.
Traditional processes, such as a skip-a-pay, due date change, and payoff quote to name a few, involve accessing core systems, determining eligibility and/or generating documents and manually delivering them to members, and processing actions taken back in the core system. This approach misses the chance to meaningfully engage with members, retain them, and offer them relevant products like a new loan offer when a member requests a payoff on their vehicle.
Empowering Financial Institutions with Constant
Only Constant possesses the capability to automate loan servicing for financial institutions, allowing members to independently resolve issues online while creating new avenues for revenue generation. With Constant’s add-on Live Agent functionality, call center and branch representatives can guide members through the same seamless experience, ensuring high-quality service across the board.
The Constant Advantage: Liberating Operations Teams
What sets Constant apart is its unparalleled ability to automate servicing workflows and process them in real time through your core system. This liberates your operations teams from monotonous tasks, error-prone data entry, and potentially negative member interactions.
With Constant, Financial Institutions Can Achieve Three Critical Goals:
• Sustainable Growth: Immediately reduce operating
costs and expand assets without the need to hire
additional staff.
• Enhanced Member Experience: Empower members to
self-serve, reducing friction and boosting satisfaction.
• Automated Upselling: Automatically offer relevant
products to members based on their actions within the
loan servicing journey.
Constant is the only software provider that fully automates loan servicing so members can resolve their loan management issues entirely in their online banking accounts. Constant leverages insights from those actions to make relevant product offers to the member.
The burden of manual data entry in loan operations takes a toll on servicing teams and members alike. Constant liberates back-office staff from repetitive tasks, high call volume, and an overreliance on older cores which together cause high operating costs, limit loan growth, delay borrower assistance, and create compliance headaches.
Credit unions leverage Constant’s platform to determine which loan management workflows members can see and how they interact with them within the online banking experience. Constant’s rules engine uses real-time core system data to fully automate the workflow for the member, including posting the transactions back to the core without back-office intervention. This ensures fast answers to members, greatly reduced back office, call center and branch support, and by extension, material cost savings.
Constant’s intuitive workflows ask members relevant questions, such as why they are requesting a payoff quote, and based on those answers, can offer members better terms on an existing loan or an offer for a new loan, and lead them directly to the fulfillment process to accelerate acceptance. Another example would be automatically offering a member an emergency loan following a natural disaster after a one-month deferment and the member has resumed payments.
Constant automates many loan servicing tasks. Some of our most popular workflows include: Payoff Quotes, Due Date Changes, Skip-a-Payment, Extensions, Payment Plans, Settlements, SCRA, Hardship Assistance, Surrenders, Pay Frequency Changes, Document Uploads, Product Offers, and more.
Constant was built to integrate with any core via API and any online banking platform.
Constant’s typical implementation time is 90-120 days depending on the complexity of the implementation.
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