That’s a wrap on the Southeast Credit Union Conference & Expo (SCUCE) in Orlando, Florida! The LEVERAGE Team had a blast meeting with our credit union members, our partners, and vendors. And this year’s annual conference was a record-breaking one! More than 1,000 people showed up for the weeklong event at the Signia by Hilton Orlando Bonnet Creek.
Whether it was at one of our fully-staffed booths in the exhibit hall, the LEVERAGE Networking After Dark Party, or one of the countless other social events planned during the conference, we hope you got a chance to meet with one of our LEVERAGE Team Members, Business Development Consultants, or Core Partners.
LEVERAGE is an industry leader in delivering solutions that meet the evolving needs of financial institutions. From operational tools that enable heightened productivity and promotional strategies that foster growth to cooperative resources that ease product breadth, we provide sophisticated solutions to solve your most complex business problems.
SCUCE 2023 is already penciled in and scheduled for June 14 – 16, 2023, at the Signia by Hilton Orlando Bonnet Creek. The League of Southeastern Credit Unions & LEVERAGE would like to thank everyone involved in making SCUCE 2022 a reality, including all attendees, employees, and sponsors.
We look forward to seeing you all next year!
LEVERAGE is partnered with Credit Union Financial Services (CUFS), a Credit Union Services Organization (CUSO) providing a full suite of mortgage products and services to credit unions and their members throughout the Southeast. Credit unions can partner with CUFS to implement and/or grow their mortgage lending programs while also offering a new benefit to their membership.
Participating credit unions will be able to generate a new revenue stream of mortgage lending - or grow the one they have - while providing members with affordable home loan solutions. Credit unions will not need to hire or allocate staff to implement this program. The credit union simply passes along the member mortgage inquiry to CUFS and their team of Licensed Mortgage Advisors takes it from there.
CUFS manages the complete loan origination, loan fulfillment, and loan servicing processes for credit unions that choose a full-service solution, but they also offer à la carte services to credit unions that need support in a specific area of mortgage lending. As a value add, CUFS’ partnerships also include staff training, member counseling and training, mortgage marketing materials, and bi-monthly performance reporting - all at zero cost to the credit union.
To learn more about how LEVERAGE and CUFS can assist your credit union, visit https://myleverage.com/solutions/cufs.php or contact a LEVERAGE Business Development Consultant at email@example.com or 955-9EXPERT (855-939-7378).
Despite the growing popularity of mobile banking, the physical branch is still an intrinsic part of the consumer’s retail banking experience. Most people prefer to visit a branch to open accounts or perform complicated financial transactions. As a result, the in-branch experience is evolving into a more consultative — that is, less transactional — space.
Credit union design trends are reflecting this shift with more open-concept floor plans, comfortable gathering spaces, and attractive wayfinding signage that mimics intuitive navigation and doubles as design elements. Let’s take a look at some of the trends highlighting human connection in the retail banking space.
the value of the physical branch
No matter how easy your mobile app is to use, face-to-face interaction is still the best way to build relationships with your customers or members. Physical branch locations provide a valuable touchpoint along the customer journey, whether they are opening a new account or signing their first mortgage. In-person experiences also allow tellers to build authentic relationships with customers and members, which is a primary factor in maintaining customer loyalty.
addressing customer needs through design
Design elements that improve the customer experience include:
the importance of multi-functional spaces
Open concept floor plans aren’t just hot in home design. Credit unions are increasingly updating their spaces to be airy, comfortable, and fluid, complete with design touches intended to make their visitors feel at home. Examples include:
creating a community feel
While some credit unions certainly stretch the definition of a multi-functional community space, customers and members respond well when financial institutions incorporate homey elements. Must-haves:
smaller locations are making a comeback
Slower foot traffic in recent years has caused some financial institutions to close branches or reduce their footprint. But downsizing your space does not mean downsizing your reach; if anything, smaller branches allow you to reach even more people while keeping costs down. Smaller locations provide:
incorporating digital elements is crucial
Nearly every credit union has an app these days, but digital solutions should not be limited to remote banking. In-branch digital elements can include:
To learn more about modern credit union branch designs, visit https://myleverage.com/solutions/element.php or contact a LEVERAGE Business Development Consultant at firstname.lastname@example.org or 955-9EXPERT (855-939-7378).
Commercial Alliance is a LEVERAGE partner that offers a new way to offer business loans to credit union members. Commercial Alliance’s experts manage the entire lending process including origination, underwriting, documentation, servicing, and administration.
Check out this video below to see what Commercial Alliance can offer you:
For more information, visit https://myleverage.com/solutions/commercial-alliance.php or contact a LEVERAGE Business Development Consultant at email@example.com or 955-9EXPERT (855-939-7378).
To help credit unions stay current in meeting the needs of members, LEVERAGE has partnered with DELUXE to provide an array of products and services that can be combined and customized to meet the needs of your membership. DELUXE offers proven and tested solutions ranging from traditional receivables services to digital receivables and payables services.
We are leveraging existing capabilities while making smart investments to continue to be the preeminent check company in the world.
For the DELUXE offering, contact a LEVERAGE Business Development Consultant at firstname.lastname@example.org or 955-9EXPERT (855-939-7378).