LEVERAGE Monthly Newsletter

LEVERAGE is excited to announce a new partnership with LemonadeLXP to help credit unions with digital member experience. LemonadeLXP is an award-winning digital growth platform founded in 2018 in Ottawa, Canada. The platform combines serious games, role-play scenarios, and social learning, plus the ability to create an online hub for technology walkthroughs.

LemonadeLXP offers two solutions to help credit unions grow their digital member experience. The learning experience platform turns staff into digital experts. The digital enablement platform supports customers and staff in the flow of work to increase digital adoption and member satisfaction.

LemonadeLXP’s learner-first approach morphs staff training into an “addictive” learning experience to make learning more fun and effective. Its rapid authoring tools help learning and development professionals quickly create engaging interactive learning content. The platform also includes both skills and certifications engines, a rewards engine, and an AI authoring tool.

According to data provided by LemonadeLXP, the platform reduces training costs by 81%, while increasing employee knowledge by 25%. LemonadeLXP increases participation by 106% and repeat engagement by 266%. In follow-up surveys, 93% of employees say LemonadeLXP improves digital fluency, while 92% of employees prefer LemonadeLXP to other forms of training.

LemonadeLXP offers an “addictive” learning experience that makes training more fun and effective. Its intuitive authoring tools allow learning and development professionals the ability to create better training content. The learner-first approach ditches slideshows and PDFs in favor of exciting, modern training content. With LEVERAGE and LemonadeLXP, credit unions can enable branch staff, support their contact centers, and empower members.

For more information, visit https://myleverage.com/solutions/lemonade.php or contact a LEVERAGE Business Development Consultant at consult@myleverage.com or 955-9EXPERT (855-939-7378).

CUVM, the vendor management solution for LEVERAGE, is proud to announce it has been selected as one of just two alliance partners for CUNA Strategic Services (CSS). CSS develops strategic alliance relationships to bring credit unions innovative solutions that drive member growth and operational excellence. This collaboration will offer credit unions access to the full suite of products and services CUVM offers in vendor management and regulatory due diligence.

CUVM has been providing simple solutions in vendor management for credit unions for more than 14 years. CUVM offers a holistic approach to managing contracts that takes the burden off the workload of credit unions, all while offering a cost-effective and dependable way to manage regulatory due diligence. CUVM’s streamlined vendor management process saves time and resources and may even lower operational expenses for credit unions.

With this alliance, CSS recognizes CUVM’s commitment to demonstrating cost-effective and dependable ways to manage vendor regulatory due diligence regardless of a credit union’s size or the maturity of a credit union’s current management program. The collaboration also provides unique opportunities for credit unions across the U.S. to access a host of products and services that simplify complicated vendor analysis and ensure compliance with NCUA requirements.

CUVM streamlines the entire contract process, saves businesses time and money, and centralizes storage and retrieval of contracts. Not to mention, the CUVM team offers personalized service with dedicated analysts and support staff and provides limited reviews that address levels of risk. The software gives employees the ability to upload and store all vendor documents in a secure location, while also keeping a running history of all contracts.

For more information about CUVM, visit https://cuvm.org/ or contact a LEVERAGE Business Development Consultant at consult@myleverage.com or 955-9EXPERT (855-939-7378).

Looking for a workplace solution that redefines how your employees work and creates a mindset that reflects the culture of your company? Look no further than Workspace Interiors by Office Depot®, a product offered by LEVERAGE. Workspace Interiors recognizes that no two interior environments are the same. That’s why they contract with top furniture manufacturers to offer you a wide selection of products as well as provide customized solutions to fit your unique style and space.

• • CREATIVE SERVICES — We have the experience and insight to develop a creative plan that works for you and the discipline to make the process seamless. Creative services are an important part of buying furniture. Project planners can design a solution for your environment, providing space planning and specification support.
• • PROJECT MANAGEMENT — Creating and organizing a fully functional new workspace requires extraordinary project management skills. Whether you want someone to take on the entire process or work in a supporting role, we can manage every detail of your next project.
• • LABOR SERVICES — We work closely with installation partners to provide consistency, accuracy, and quality in all labor services. The installation team is provided with a packet of in-depth information — communicating every specific detail of your project. The installation team has been factory-trained and certified in systems installation.
• • FINANCIAL SERVICES — We offer leasing not only to conserve working capital but also to make the experience easier and more flexible. Workspace Interiors understands the importance of your office environment and offers several financial services to accommodate your business needs.
• • CUSTOM SOLUTIONS — We strive to develop custom client products that address a customer’s ever-changing needs to make their jobs easier. From supplementing your current furniture standards program to connecting your multi-location offices through custom web-based technology, Workspace Interiors has the tools to help.
• • ONGOING SERVICES — We conduct a detailed final project inspection, consider future needs, plan follow-ups, and set up ergonomic assessments for your associates. Workspace Interiors is always on hand for follow-up repairs and services as needed. To take advantage of great savings on these and other Office Depot products and services, sign up for the National Buying Program at: https://bit.ly/ODP-Business-Solutions-LEVERAGE-CU

You can also contact a LEVERAGE Business Development Consultant at consult@myleverage.com or 955-9EXPERT (855-939-7378) to learn more about Office Depot.

The Zelle / P2P fraud scam is widespread and has been making local and national news as the social engineering tactics used by fraudsters continue to evolve. A newer version of the scam has fraudsters, impersonating a Zelle user’s financial institution, conning the user into using Zelle to transfer funds to themselves using their mobile phone number under the guise that it will replace funds stolen from their account. However, the Zelle transfers end up going to the fraudsters.

The Zelle / P2P fraud scam continues to result in large fraud losses for credit unions. Fraudsters continue to target members of credit unions; however, they’ve adapted to a newer version of the scam that has made headlines across the country.

Here’s how it works:

• • Fraudsters send text alerts to members appearing to come from their credit union asking the users if they attempted a large dollar Zelle transfer.
• • The thieves immediately call the users who respond ‘NO’ by spoofing the credit union’s phone number and claiming to be from the fraud department.
• • The scammers tell the members to recover the stolen funds they must use Zelle to transfer the funds to themselves using their mobile phone number, but before doing so, the fraudsters instruct the members to disable their mobile phone number associated with their Zelle account.
• • When the fraudster links the member’s mobile phone number to the fraudster’s Zelle account, a 2-factor authentication passcode is generated and sent to validate the mobile phone number. The text message containing the passcode is actually sent to the member’s mobile phone, however, the fraudster cons the user into providing the passcode over the phone.
• • The fraudster activates the mobile phone number on their Zelle account.
• • Members are instructed to Zelle themselves the funds.
• • The Zelle transfers actually go to the fraudsters.

Credit unions should deploy a real-time fraud monitoring system and educate their members about this scam to prevent fraud and losses.

To learn about CUNA Mutual Group products and services, visit https://myleverage.com/solutions/cmg.php or contact a LEVERAGE Business Development Consultant at consult@myleverage.com or 955-9EXPERT (855-939-7378).

Access Softek sets the standard for the digital banking landscape, having developed the first downloadable apps for mobile banking technology. Since that time, Access Softek has maintained a track record of innovation from its award-winning biometric authentication to real-time fraud prevention integrated directly into a financial institution’s digital banking platform.

• • Biometric Authentication - Access Softek’s Biometric Authentication Manager (BAM) allows support staff to trigger biometric authentication on a caller’s mobile app, based on the biometrics native to all Apple® and Android® smartphones.
• • Conversational Banking - Conversational Banking is the enabling of a two-way digital experience. Access Softek views this two-way digital experience as an opportunity for members to self-serve and fulfill their banking needs using an AI-powered chatbot or be served directly by a contact center associate via live chat or video chat.
• • Fraud Control - Access Softek’s Fraud Control solution is evolving to defeat it. Powered by AI, Fraud Control protects the account by learning each user’s normal digital behavior and reacting when out-of-pattern activity is detected for that user. Fraudsters are stopped in their tracks while real users authenticate with ease.
• • Lending - End-to-end, fully automated Omnichannel Lending helps you increase loans, expand your banking channels, and provide one-stop 24/7 loan services.
• • Omnichannel Account Opening - Access Softek’s Omnichannel Account Opening (OAO) solution incorporates AI and machine learning to automatically detect and prevent fraud via ID and facial image recognition, behavioral analysis, and text/document recognition.
• • Online Banking - Morpheus® Online Banking is an innovative, intuitive solution that simplifies the way your members move money. Go to market with the most cutting-edge digital banking innovations as quickly as possible.

To learn more about Access Softek, visit https://myleverage.com/solutions/access-softek.php or contact a LEVERAGE Business Development Consultant at consult@myleverage.com or 955-9EXPERT (855-939-7378).