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Getting to Know Members of Your Members ATM Alliance Team Members ATM Alliance (MAA) is an ATM management company that provides a full suite of ATM managed services for our clients. Our program relieves our credit union clients from the burden of managing their ATM fleet. When clients join MAA they receive many great benefits including:
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Our daily lives have changed drastically over the last decade, and how we interact with friends, family, colleagues, and even businesses look very different. We’ve evolved to become digital-first beings, never far from a screen and driven to connect digitally. How has your organization responded to these changes? Perhaps adding some application forms or chat to your website and app? But how can you meet your members where they are—Onscreen—and provide an optimized, seamless experience? In the age of consumer choice, members control the conversation and member service has become a key differentiator. Digital Member Service platforms, like Glia, can help you offer a seamless experience and improve satisfaction. Benefits of Digital Member Service include:
Why Glia Digital Member Service Technology? Glia enables representatives to engage with members where they are online, see their screen, and co-pilot them to resolve issues or complete applications without having to re-explain as they go. Learn more here, then contact your LEVERAGE representative to request a personalized demonstration today. | ||||
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Growth by Design is offering a discount on website designs for your credit unions. Here are some of the amazing features you can expect from a website designed by Growth by Design:
Plus, you can save up to $1,500 if you act now! Is your credit union under $50M in assets? • $8,000 ($1000 savings) Is your credit union over $50M in assets? • $9,000 ($1500 savings) Call 800-768-4282 or email contact@growthbydesign.org today to get started on your new site! | ||||
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The 2021 holidays are fast approaching, and the pandemic is still affecting consumer and cardholder behavior. This year is still different than previous years. Is this our new normal? Credit Union debit and credit card issuers need to focus on messaging to encourage holiday spend on their payment card products instead of cash and check. According to the Five Trends to Watch During the 2021 Holiday Shopping Season by Forbes, holiday shopping has begun due to supply change challenges, and Black Friday deals are already being offered weeks before the day after Thanksgiving. The Pays. If your credit union offers “The Pays” (Apple Pay, Samsung Pay and Google Pay), prompt members to add your credit union debit or credit cards when you see they have a smart phone. Train your teams on how to help members add a card to the Pays. Show members how to add their card while they are in the branch. In 2020, two billion mobile wallet debit transactions were done using The Pays*, up 51% year over year. It’s safe, easy, and secure to use a mobile wallet for in-app and in-store purchases. Buy Online and Pick Up In-Store. Ask your members if they use their credit union card for online click & collect orders. The curbside pickup trend is still going strong with buy online and pick up in-store (BOPIS). Click and Collect retail sales exceeded $58.52B in 2020 and is anticipated to continue to rise throughout the 2021 holiday shopping season. Shopping safely and securely. Using a credit or debit card for holiday shopping is safer than carrying cash and easier than writing checks at the checkout line. Remind your cardholders they can shop safely online or in-line with a credit union issued credit or debit card. Promote safety and security messaging to gain more online digital shopping transactions. Rewards. Rewards. Rewards. Over 68% of credit card users cite rewards as the main driver for using that payment option for purchases*. As retailers entice consumers with specials deals to increase sales, issuers need to entice the cardholders to use their credit union issued card products to earn rewards with every click, tap, dip, and swipe. The Ten busiest shopping days this holiday season:
For information about offering Rewards or The Pays to your cardholders, contact consulting@myleverage.com for additional information. Sources: | ||||
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LendKey provides credit unions access to high quality consumer loans to help deploy capital and diversify their balance sheets through a variety of assets, including home improvement loan participations. LendKey, one of Leverages preferred partners, offers a nationwide home improvement program that works with contractors to provide financing to creditworthy homeowners. Credit unions can deploy capital and mitigate risk by purchasing recurring loan participations at a 10% equity stake, with a target net return over 3.00% on a weighted average life of 4.5 years. LendKey has over ten years of experience facilitating these types of loan participations and have driven over $4 billion in total participation volume to credit unions. To learn more about how LendKey can help your credit union deploy capital in 2022 email consult@myleverage.com. |
