Greetings from LEVERAGE! The 2023 Southeast Credit Union Conference & Expo (SCUCE) in Orlando, Florida has come to a close, and what an incredible event it was! We had an amazing time connecting with our credit unions, partners, and vendors. This year's conference exceeded all expectations, with more than 1,100 attendees joining us for a week filled with insightful experiences at the Signia by Hilton Orlando Bonnet Creek.
Whether you visited our fully-staffed booths in the exhibit hall, mingled with us at the LEVERAGE After Dark SCUCE Welcome Party, or attended the various social events throughout the conference, we hope you had the chance to meet our dedicated LEVERAGE Team Members, Business Development Consultants, or Preferred Partners.
If you want to relive the highlights, we invite you to browse through our public Google Photos album featuring captivating snapshots from SCUCE 2023.
At LEVERAGE, we pride ourselves on being industry leaders in delivering solutions that cater to the evolving needs of financial institutions. From operational tools that enhance productivity to promotional strategies that drive growth, and cooperative resources that expand product offerings, we provide sophisticated solutions to address your most complex business challenges.
Mark your calendars! SCUCE 2024 is already in the works and will take place from June 12 to 14, 2024, once again at the remarkable Signia by Hilton Orlando Bonnet Creek. The League of Southeastern Credit Unions & LEVERAGE extends heartfelt gratitude to everyone who contributed to making SCUCE 2023 a resounding success – attendees, employees, and sponsors alike.
We eagerly anticipate your presence at next year's conference! For more information about LEVERAGE's esteemed partners and innovative solutions, please visit our website at myleverage.com or contact a Business Development Consultant at firstname.lastname@example.org.
CUNA Mutual Group today announced it has unified its enterprise, business-to-business, and consumer brands under the single brand, TruStage. The change will enable the organization to evolve with the demands of the market.
“TruStage was born out of the credit union movement 88 years ago and built on the belief that a brighter financial future should be accessible to everyone. Today, this purpose remains the same, and through a single brand, our ability to deliver on that purpose is stronger than ever,” said Robert N. Trunzo, chief executive officer at TruStage. “We are excited to launch as TruStage to maximize the value we provide to our business partners, their customers, members, and clients and to help more people confidently make financial decisions at every stage of their life.”
TruStage offers a range of insurance, investment, and technology solutions. During the past year, the organization conducted a thoughtful process to begin developing one seamless end-to-end, easy-to-use user experience. The goal is to provide customers and partners with a fast and effective way to access TruStage’s wide range of financial solutions, whether they want to protect and grow their assets or identify the commercial or personal insurance protection that fits their unique needs. The website, digital marketing materials, and collateral have been refreshed to the new brand, and over time, all enterprises, business-to-business, and consumer brands will unify under TruStage.
TruStage is a financially strong insurance, investment, and technology provider, built on the philosophy of people helping people. We believe a brighter financial future should be accessible to everyone, and our products and solutions help people confidently make financial decisions that work for them at every stage of life. With a culture rooted in and focused on creating a more equitable society and financial system, we are deeply committed to giving back to our communities to improve the lives of those we serve. For more information, visit http://www.trustage.com.
Credit unions must stay ahead of pressing industry trends to remain competitive and provide the best services to their members. To support this endeavor, LEVERAGE is thrilled to continue its bi-weekly educational webinar series, Learning with LEVERAGE. This series will provide a platform for leaders from LEVERAGE's service companies to discuss critical issues and potential solutions within their respective service areas.
Scheduled to begin at 11:00 AM Eastern Time on every second and fourth Tuesday of the month, these webinars offer an invaluable opportunity for credit union professionals to gain insights from industry experts. By dedicating just 30 to 60 minutes of their time, participants can acquire knowledge that will empower them to make informed decisions and stay ahead of the curve.
Let's take a sneak peek at some of the exciting topics and speakers lined up for the upcoming webinars:
Ahead of the Curve with Digital Card Innovation
Date: July 11, 2023
In this session, Wes Suter and David Nettles, seasoned experts in the payments industry, will provide valuable insights into the latest trends and advancements in the realm of digital payments. Attendees can expect to learn about cutting-edge technologies, security considerations, and strategies to optimize the member experience.
Supercharge Social Media: Boosting Credit Union Online Presence
Date: July 25, 2023
Join Misty Waldrop, a marketing guru from Growth by Design, and Emil Barr, CEO of Step Up Social, as they guide credit union professionals through the intricacies of social media marketing. From creating engaging content to leveraging analytics for improved results, this webinar will equip attendees with the tools and strategies to enhance their credit union's online presence.
In the ever-evolving landscape of financial services, providing exceptional customer experiences and streamlining communication channels is paramount for credit unions and other financial institutions. That's where Active.Ai comes in, offering advanced artificial intelligence (AI) solutions that revolutionize member interactions. Say goodbye to generic interactions and hello to highly personalized conversational experiences that will leave your members delighted.
Active.Ai is a cutting-edge AI platform specifically designed to meet the unique needs of financial institutions. It empowers your members with 24/7 access to an intelligent virtual assistant that can anticipate their needs and effectively address their queries. Whether it's through text communication in a chatbot format or verbal communication via phone calls, Active.Ai ensures seamless and natural interactions that foster member satisfaction and engagement.
One of the standout features of Active.Ai is its bilingual capabilities, making it the only AI program tailored for financial institutions that can cater to both English and Spanish speakers. This inclusivity allows you to serve a broader member base, breaking down language barriers and ensuring effective communication for all.
Active.Ai boasts an impressive 95 percent accuracy rating in answering questions via voice, video, and messaging, making it a reliable resource for your members to turn to whenever they need assistance. By providing reliable, personalized information, Active.Ai not only enhances member experiences but also acts as a valuable resource for smaller credit unions that may not have the capacity for a full-time customer service representative.
Implementing Active.Ai at your credit union is a breeze, requiring minimal technical support. Once integrated, you'll unlock a range of benefits that will transform your member communication:
Security is at the core of the Virtual StrongBox platform. With eight patents under our belt and a Total Information Privacy and Protection (TIPP) framework, we have developed a secure and customizable platform specifically tailored to meet the stringent security requirements of the financial service industry. We understand the importance of safeguarding sensitive data, and our platform ensures that your customers' information remains protected at all times. By prioritizing security, we give you the peace of mind you need to focus on delivering exceptional financial services.
But security is only one piece of the puzzle. We also recognize the need for convenience and user-friendly experiences that today's consumers demand. Our platform not only provides robust security measures but also offers a simple and intuitive user experience (UX) that ensures a seamless journey for your customers. We understand that technology should make life easier, and we have integrated this philosophy into our platform's design.
What sets us apart is our unparalleled agility and expertise in the financial service industry. With more than 30 years of experience working closely with financial service providers, we have gained valuable insights into the challenges you face daily. We understand the intricacies of the industry, and we leverage our problem-solving skills to define, design, and launch digital products that transform your customer journey. By partnering with us, you can tap into our wealth of knowledge and experience to stay ahead of the curve in the ever-changing fintech landscape.
We are dedicated to empowering you to deliver exceptional financial services while ensuring your customers' data is protected. Together, let's embrace the future of finance with confidence!